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Terms and Conditions

Terms and Conditions

These Terms and Conditions form the agreement between Chances Casino and every player who registers an account with us. They cover eligibility, account rules, payments in Canadian dollars, bonus wagering, sportsbook settlement, and the way we handle complaints. Read them before you deposit, because they apply to every bet you place with us.

Opening an account confirms that you accept these terms, our Privacy Policy, and the rules published on our Responsible Gaming page. Specific promotions carry their own conditions, and where a promotion rule conflicts with a general rule below, the promotion rule applies to that offer only.

1. Eligibility and Age

You may register only if you are at or above the legal gambling age in your province of residence. That age is 19 in British Columbia, Saskatchewan, Ontario, New Brunswick, Nova Scotia, Prince Edward Island, Newfoundland and Labrador, and the territories. It is 18 in Alberta, Manitoba, and Quebec.

You must also confirm that:

  • you act for yourself and not on behalf of another person;
  • gambling is lawful in the place where you access our services;
  • you are not listed on a self-exclusion register we participate in;
  • the funds you deposit come from a lawful source and belong to you;
  • you are not an employee of Chances Casino, a supplier of ours, or a close relative of either.

We reserve the right to refuse a registration or close an existing account when any of these conditions fails. Where an account is closed because the holder was under age, all bets are void and the deposited balance is returned to the original payment method.

2. Account Registration

One person may hold one account. Duplicate accounts, whether opened under a different email, a family member’s name, or a shared address and device, will be closed, and bonus balances built on them will be removed.

The details you enter at sign up must match your identity documents. Name, date of birth, address, and contact information are checked later during verification, and a mismatch will delay payouts. You are responsible for keeping these details current from the account settings area, which opens after Chances Casino account login.

Your login credentials are personal. Do not share them, do not let another person place bets from your profile, and tell us immediately if you suspect unauthorised access. Activity carried out with your correct email and password is treated as your own until you report a problem.

3. Verification and Anti-Money Laundering

Verification is mandatory before a first withdrawal, and we may request it earlier when a deposit pattern, a payment method, or a security signal calls for a check. Standard documents are a government-issued photo ID, a proof of address dated within the last three months, and proof of ownership of the payment method used.

We can request a source of funds declaration where deposit volume, sudden changes in activity, or regulatory thresholds require one. While a verification review runs, withdrawals and some account features stay on hold. We aim to complete document checks within 72 hours of receiving a readable, complete set.

Accounts that fail verification are closed. Balances built from confirmed lawful deposits are returned to the payment source, and winnings connected to a breach of these terms are forfeited.

4. Deposits and Withdrawals

All accounts are held in Canadian dollars. The minimum deposit is $10 CAD, and individual promotions may set a higher qualifying amount. Available methods include Visa, Mastercard, Interac, e-wallets, and selected cryptocurrencies, with limits shown in the cashier before you confirm a transfer.

  • Deposits appear in the balance immediately for cards, Interac, and e-wallets. Crypto deposits credit after the required network confirmations.
  • Withdrawals are paid to a method you have already used for a deposit wherever the provider allows it.
  • Withdrawal requests are reviewed within 24 hours on business days. The time to reach your bank or wallet depends on the provider.
  • We do not charge a fee for standard deposits or withdrawals. Your bank, card issuer, or network may apply its own charge.
  • A withdrawal cannot be processed while a bonus with unfinished wagering is attached to the balance.

Currency conversion, chargebacks, and failed transfers are handled by the payment provider under its own rules. Filing a chargeback instead of contacting us first is treated as a breach of these terms and leads to account closure and recovery of the disputed amount.

5. Bonuses and Wagering

Bonus funds are credited under the rules shown on the offer card at the moment you claim it. General conditions are set out below, and full details for every current promotion sit on our Chances Casino welcome bonus page.

  • The first deposit offer pays a 100% match up to $1,000 CAD plus 100 free spins, credited in five daily batches of 20 spins. The qualifying deposit is $30 CAD.
  • The second deposit offer pays a 200% match up to $1,000 CAD from a qualifying deposit of $60 CAD.
  • Wagering on casino bonus funds and on free spin winnings is x40.
  • The maximum payable win from a deposit bonus is $3,000 CAD. Amounts above that cap are removed when wagering completes.
  • Free spins expire if they are not activated from the Bonuses section before the time shown on the card.
  • Game contribution differs by category. Slots normally contribute in full, while table games, roulette, and video poker contribute at a reduced rate or not at all.
  • A maximum bet limit applies while a bonus is active. Exceeding it can void the bonus and any winnings derived from it.

Bonus abuse ends the offer. Patterns we treat as abuse include low-risk betting designed to clear wagering without exposure, coordinated play between accounts, arbitrage between the casino and the sportsbook, and repeated claiming through duplicate profiles. Where abuse is confirmed we remove the bonus, remove winnings derived from it, and pay out the verified deposit balance.

6. Casino Game Rules

Results in RNG games are produced by certified random number generators supplied by the studios that build the titles. Live dealer rounds are run by trained dealers on camera, and the outcome recorded by the studio is final.

Rules, return to player figures, volatility, bet ranges, side bets, and payout tables are published inside each game. Open the information panel before you switch from demo play to real money, because limits and features vary between providers and between variants of the same game.

If a game malfunctions, the round is void. Stakes on a void round are returned, and any payout produced by the malfunction is reversed. A disconnection during a live round does not cancel a bet that the studio has already accepted, and the result stands once the round completes.

7. Sportsbook and Off-Track Betting

Bets in the sportsbook settle on the odds accepted at the moment of confirmation. Live odds move quickly, so check the bet slip before you confirm. Where a price changes before confirmation, the slip updates and you decide again. Market descriptions, minimum odds, and settlement sources are published alongside the events on our Chances Casino sports betting online page.

  • A bet is void when an event is cancelled, abandoned before the official completion point, or postponed beyond the window stated in the market rules. Void selections return at odds of 1.00.
  • Settlement follows the official result published by the governing body of the competition. Later corrections, appeals, and disqualifications do not reopen a settled market unless the market rules say otherwise.
  • Obvious pricing errors, including palpable errors and markets left open after play has started, may be voided or resettled at the correct price.
  • Freebets return net winnings only. The stake is deducted from the return, so a $40 CAD Freebet at odds of 2.50 pays $60 CAD.
  • Sports bonus wagering counts only eligible sports bets. Casino games, slots, live casino, and virtual sports do not contribute.
  • Horse racing markets settle on the official finishing order. Non-runners, dead heats, and reduced fields are handled under the racing rules shown in the event details.

8. Prohibited Conduct

The following behaviour breaks this agreement and leads to restriction or closure of the account:

  • using software, bots, or scripts to place bets or to interfere with our platform;
  • exploiting a fault in a game, a bonus, or the cashier instead of reporting it;
  • opening or operating more than one account;
  • providing false information or altered documents at verification;
  • depositing with a payment method that does not belong to you;
  • abusive behaviour toward our staff or other players in live chat;
  • using the account to move funds rather than to play.

9. Account Closure and Dormancy

You can close your account at any time through support. Closure requests linked to gambling harm are handled under our self-exclusion process, which cannot be reversed before the chosen period ends.

An account with no login and no transaction for 12 consecutive months is treated as dormant. We notify the registered email before applying any dormancy handling, and a remaining balance stays available to you. Reactivation takes a normal login and, where documents have expired, a fresh verification check.

10. Responsible Gambling

Gambling is entertainment with a cost, and it is not a way to earn income. Deposit limits, loss limits, session limits, reality checks, cool-off periods, and self-exclusion are available inside the account area, and our support team can apply them for you. Guidance and Canadian support services are listed on our Responsible Gaming page.

11. Intellectual Property

The brand, logos, page text, graphics, and layout on this site belong to Chances Casino or to our licensors. Game content belongs to the studios that supply it. You may view and print pages for personal use. Copying, republishing, scraping, or building a derivative service from our material requires our written permission.

12. Limitation of Liability

We provide the platform on an as-available basis. Within the limits that Canadian law allows, we are not liable for indirect or consequential losses, for interruptions caused by internet failures or third-party providers, or for losses arising from a player ignoring the rules of a game or the terms of an offer. Nothing in this section removes liability that cannot lawfully be excluded.

Our total liability in connection with any claim is limited to the balance held in your account at the time the claim arises.

13. Complaints and Disputes

Send a complaint to [email protected] or raise it in Live Chat with your registered email address, the date and time of the event, and any screenshots you have. We acknowledge complaints within 24 hours and aim to give a full answer within 14 days.

If our answer does not resolve the matter, you can escalate the case to our licensing authority in Curaçao. Details of the escalation route are provided with our final response.

14. Changes to These Terms

We revise these terms when our services, suppliers, or legal duties change. The current version and its revision date are always published here. Material changes are announced by email or in the account area at least 14 days before they apply. Continuing to play after that date confirms your acceptance. If you do not accept a change, close the account and withdraw the remaining balance.

15. Governing Law

This agreement is governed by the laws of Curaçao, where our licence is held. Mandatory consumer protection rights available to you as a resident of your Canadian province are not affected by this clause.

16. Contact

Our support team works 24/7 through Live Chat, email at [email protected], and our official social media channels. Include your registered email address when you write, and describe the issue, the device, and the browser you used so we can review it without extra questions.