Privacy Policy

This Privacy Policy explains how Chances Casino handles the personal information of players in Canada. It covers what we collect, why we collect it, who can see it, how long we keep it, and what you can ask us to do with it. The policy applies to our website, the mobile version of the site, the PWA, our cashier, and our customer support channels.

By registering an account or using our services, you accept the practices described below. If you do not agree with them, please stop using the site and contact our support team so we can close your account.

We follow the principles of the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada. Where a province has its own privacy law that offers stronger protection, that law applies to residents of that province.

Who Controls Your Data

Chances Casino operates the gaming platform available at chances-casino-canada.com under a Curaçao licence and acts as the controller of the personal data described in this policy. Our privacy team reviews data requests, retention periods, and access rights across the same account you use for Chances Casino online play.

Questions about this policy, about a specific data request, or about how a piece of information reached us can be sent to [email protected]. We answer privacy requests within 30 days.

What Personal Information We Collect

We collect only the data we need to open an account, process payments, run the games fairly, meet our licensing duties, and keep the platform secure. The categories below reflect everything we hold about an ordinary player account.

Information you give us

Registration details: full name, date of birth, email address, phone number, residential address, province, and preferred currency.
Account credentials: username, password hash, security questions, and two-step verification settings.
Verification documents: government-issued photo ID, proof of address, and, when required, proof of the payment method used.
Payment data: card details in tokenised form, e-wallet identifiers, Interac transaction references, crypto wallet addresses, deposit and withdrawal history.
Communication content: live chat transcripts, emails, social media messages, and complaint records.
Preferences: marketing consent settings, language, and any responsible gambling limits you configure.

Information we collect automatically

Device and connection data: IP address, browser type and version, operating system, screen resolution, and device identifiers.
Session data: login timestamps, pages visited, games opened, session length, and bet history.
Geolocation at country level, used to confirm that our services are available in your location.
Cookie identifiers and similar technologies described in the cookies section below.

Information from third parties

Identity and age verification results from licensed KYC providers.
Fraud and chargeback signals from payment processors and banks.
Self-exclusion registrations shared by responsible gambling schemes we participate in.
Aggregated advertising data from platforms where we run campaigns, subject to your consent.

Why We Use Your Information

Every use of your data below is tied to a purpose we can explain. We do not sell personal information to advertisers or data brokers.

Account management. Creating your profile, authenticating logins, restoring access after a password reset, and applying the settings you choose.
Payments. Processing deposits and withdrawals in CAD, running anti-fraud checks, and resolving payment disputes.
Legal and licensing duties. Age verification, anti-money laundering checks, source of funds reviews, and record keeping required by our licence.
Game integrity. Detecting bonus abuse, multiple accounts, collusion, and automated play.
Security. Monitoring account activity linked to deposits, withdrawals, verification, and real money play so we can flag unusual behaviour before funds are put at risk.
Support. Answering your questions and keeping a record of what was agreed.
Responsible gambling. Applying limits, cool-off periods, and self-exclusion, and reviewing play patterns that suggest harm.
Marketing. Sending offers and updates when you have opted in, and measuring how our campaigns perform.

Marketing Consent and CASL

Commercial electronic messages from us follow Canada’s Anti-Spam Legislation. We send promotional email and SMS only after you have given express consent, usually during registration or from the account settings area. Every message carries an unsubscribe link and our contact details, and we process opt-outs within ten business days.

Withdrawing marketing consent does not close your account and does not remove access to promotions listed in the account area. Details of an active offer, including wagering and expiry, remain visible on the bonus card and on our Chances Casino bonus Canada page whether or not you receive marketing messages.

Service messages sit outside marketing consent. Withdrawal confirmations, verification requests, security alerts, and changes to these terms are sent to every account holder because they are part of the service.

Cookies and Tracking Technologies

Cookies are small files stored by your browser. We use four groups of them.

Strictly necessary cookies keep you signed in, hold your bet slip, protect forms against cross-site request forgery, and balance server load. The site cannot run without them.
Functional cookies remember your language, odds format, favourite games, and layout choices.
Analytics cookies tell us which pages and games are used, where sessions break, and how quickly the site loads. We use this data in aggregate.
Advertising cookies measure campaign performance and limit how often the same promotion is shown. These load only after you accept them in the consent banner.

You can clear or block cookies from your browser settings at any time. Blocking strictly necessary cookies will break login, the cashier, and game sessions. Instructions differ between Chrome, Safari, Firefox, and Edge, and each browser publishes its own guide.

When We Share Data

We share personal information only with parties that need it to deliver our service or to satisfy a legal obligation. Each of them works under a written agreement that limits what they may do with the data.

Payment processors, acquiring banks, and Interac partners for deposits and payouts.
KYC and anti-fraud providers for identity, age, and sanctions screening.
Game studios and platform suppliers that host the titles in our lobby, limited to the session data needed to run a round.
Hosting, security, email delivery, and customer support software vendors.
Regulators, auditors, and law enforcement when a valid legal request is made.
Professional advisers and, in the event of a corporate transaction, a prospective buyer under confidentiality terms.

Storage, Transfers and Retention

Our servers and backups are located in facilities with certified physical and network security. Some of our suppliers process data outside Canada, which means your information can be transferred to and stored in other jurisdictions. When that happens, we use contractual safeguards that hold the supplier to a standard comparable to Canadian law.

Account records, transaction histories, and verification documents are kept for the period our licence and anti-money laundering rules require, which is normally five years after the account closes. Marketing consent records are kept for three years after the last message. Chat transcripts and support tickets are kept for two years. Data that has passed its retention period is deleted or irreversibly anonymised.

Security Measures

The site runs over SSL, so account details travel through an encrypted connection. Passwords are stored as salted hashes and never in readable form. Payment card data is tokenised by our processors, and our staff cannot see full card numbers.

Access to player records inside our organisation is limited by role, logged, and reviewed. We run penetration tests and vulnerability scans on a scheduled basis, and we monitor for credential stuffing and unusual login patterns.

Account security also depends on you. Choose a password you do not use anywhere else, sign out on shared devices, and treat unexpected messages with caution. No member of our team will ask for your password. Guidance on recognising fake login pages sits on our Chances Casino login page.

Your Privacy Rights

Under PIPEDA and provincial privacy law you can exercise the rights below by writing to [email protected] from the email address registered to your account.

Access. Ask for a copy of the personal information we hold and an explanation of how it has been used.
Correction. Ask us to fix inaccurate or incomplete details. Name, date of birth, and address changes require supporting documents.
Withdrawal of consent. Opt out of marketing, or withdraw consent for processing that is not legally required.
Deletion. Ask us to erase data we no longer need. Records covered by licensing and anti-money laundering retention rules cannot be deleted while that period runs.
Portability. Receive your account data in a structured, machine-readable file.
Complaint. Escalate to the Office of the Privacy Commissioner of Canada or to your provincial privacy commissioner if our answer does not satisfy you.

We verify the identity of every requester before releasing data. This step protects your account from anyone who tries to obtain your information by pretending to be you.

Protection of Minors

Our services are for adults only. Registration is closed to anyone under the legal gambling age in their province, and we run age verification on every account. If we discover that a minor has opened an account, we close it, void any bets, and return the deposited balance to the payment source.

Parents and guardians who share a device with children can install filtering software such as Net Nanny, Qustodio, or GamBlock. Our responsible gaming page explains these tools in more detail.

Automated Decisions

Some checks run automatically, including fraud scoring, bonus abuse detection, and responsible gambling flags. An automated flag can pause a withdrawal or restrict a promotion. A member of our team reviews the case before any permanent decision is made, and you can ask for that review by contacting support.

Changes to This Policy

We update this policy when our services, suppliers, or legal duties change. The current version is always published on this page with the date of the last revision. Material changes are announced by email or through a notice in the account area at least 14 days before they take effect.

Contact Us

Privacy questions, access requests, and complaints can be sent to [email protected] or raised through Live Chat, which is available 24/7. Include your registered email address and a description of what you need so we can route the request without extra steps.